Effective Date: June 2025
Last Updated: June 2025
Agreement to Terms
By making a reservation, staying at Sun Lodge Hotel, or using our website, you agree to these terms and conditions. Please read them carefully before booking your stay.
Hotel Information:
Sun Lodge Hotel
76 Shimantso Street, Saxel Estates
Tesano, Accra, Ghana
Phone: +233 (0) 302 229758
Email: reservations@sunlodgehotel.com
Reservations and Bookings
Making a Reservation
- Booking confirmation: All reservations require written confirmation from the hotel
- Guarantee: A valid credit card is required to secure your reservation
- Information accuracy: You are responsible for providing accurate guest information
- Age requirement: The primary guest must be at least 18 years old
- Group bookings: Special terms may apply for reservations of 5 or more rooms
Payment Terms
Accepted Payment Methods:
- Cash (Ghanaian Cedis preferred)
- Major credit cards (Visa, MasterCard)
- Bank transfers for advance bookings
- Mobile money (local options available)
Payment Schedule:
- Deposit: Required at time of booking to guarantee reservation
- Balance: Due upon check-in or according to agreed payment terms
- Incidentals: Additional charges for services used during stay
- Corporate accounts: Special payment terms available for established business clients
Check-In and Check-Out
Standard Procedures
- Check-in time: 2:00 PM
- Check-out time: 12:00 PM (noon)
- Early check-in: Subject to room availability (additional charges may apply)
- Late check-out: Available upon request (fees apply after 2:00 PM)
- Identification: Valid government-issued photo ID required for all guests
Registration Requirements
- All guests must register upon arrival as required by Ghana law
- Foreign guests must present valid passport and visa (if required)
- Local guests must present valid Ghana identification
- Emergency contact information may be requested for safety purposes
Room Occupancy and Use
Occupancy Limits
- Maximum occupancy: As specified for each room type
- Additional guests: Extra person charges apply for third occupant
- Children: Children under 12 may stay free when sharing existing bedding
- Cribs and extra beds: Available upon request (additional charges apply)
Guest Conduct
Acceptable use:
- Rooms are for registered guests only
- Quiet hours: 10:00 PM to 6:00 AM
- Smoking permitted only in designated outdoor areas
- Alcohol consumption allowed in rooms and designated areas
Prohibited activities:
- Illegal activities of any kind
- Disturbing other guests or hotel operations
- Damage to hotel property
- Bringing prohibited items or substances
- Commercial activities without hotel permission
Cancellation and No-Show Policy
Standard Cancellation
- Free cancellation: Up to 24 hours before scheduled arrival
- Late cancellation: Cancellations within 24 hours incur one night charge
- No-show: Full booking amount charged for failure to arrive
- Early departure: No refund for unused nights unless approved by management
Special Circumstances
- Group bookings: Different cancellation terms may apply
- Peak seasons: Special events and holidays may have different policies
- Non-refundable rates: Some promotional rates may have stricter cancellation terms
- Force majeure: Natural disasters and government restrictions handled case-by-case
Hotel Services and Facilities
Included Services
- WiFi: Complimentary high-speed internet throughout property
- Airport shuttle: Free round-trip transportation for hotel guests
- Parking: Secure on-site parking at no charge
- Daily housekeeping: Room cleaning and fresh towels
- Fitness facilities: Access to gym and swimming pool
Additional Services (Fees Apply)
- Room service: Available during restaurant operating hours
- Laundry service: Same-day and next-day options
- Business center: Printing, copying, scanning services
- Car rental: Through Sunseekers Tours partnership
- Tours and excursions: Arranged through our tour operator partner
Service Limitations
- Service hours: Some services have specific operating hours
- Maintenance: Facilities may be temporarily unavailable for maintenance
- Weather: Outdoor facilities subject to weather conditions
- Capacity: Pool and fitness facilities may have occupancy limits
Safety and Security
Hotel Security
- Electronic key cards: All rooms secured with modern access control
- 24-hour security: Professional security staff on duty
- CCTV monitoring: Common areas monitored for guest safety
- Safe deposit: Valuables storage available at front desk
Guest Responsibility
- Personal belongings: Hotel not liable for theft from unattended items
- Room security: Keep room locked and safeguard key cards
- Damage liability: Guests responsible for damage caused to hotel property
- Emergency procedures: Follow hotel staff instructions during emergencies
Liability and Insurance
Hotel Liability
What we cover:
- Providing safe, clean accommodations as described
- Maintaining facilities in good working condition
- Professional service delivery by our staff
Limitations:
- Personal property: Hotel not responsible for lost, stolen, or damaged personal items
- Business losses: Not liable for business interruptions or missed opportunities
- Third parties: Not responsible for services provided by outside vendors
- Acts of nature: No liability for delays or cancellations due to weather or natural disasters
Guest Insurance
We recommend guests obtain travel insurance to cover:
- Trip cancellation and interruption
- Medical emergencies
- Personal property loss or damage
- Travel delays
Restaurant and Dining
Dining Services
- NSAA Restaurant: Ghanaian cuisine with pool views
- Pempamsie Restaurant: International and local dishes
- Pool Bar: Casual dining and beverages
- Room service: Available during specified hours
Dining Policies
- Reservations: Recommended for dinner, especially during peak times
- Dress code: Smart casual attire required in restaurants
- Special diets: Advance notice required for dietary restrictions
- Outside food: Generally not permitted in restaurant areas
Event and Conference Services
Meeting Room Bookings
- Capacity: 7 meeting rooms accommodating 10-400 people
- Equipment: Audio-visual equipment included in meeting packages
- Setup: Room arrangement according to your specifications
- Catering: On-site and off-site catering services available
Event Terms
- Contracts: Separate agreements required for events and conferences
- Cancellation: Event cancellation terms differ from room bookings
- Liability: Event organizers responsible for guest conduct during functions
- Damage: Additional charges apply for damage during events
Website Terms
Website Use
- Information accuracy: We strive for accurate information but content may change
- Booking platform: Website bookings subject to these terms and conditions
- User conduct: Proper use of website features and contact forms
- Intellectual property: Website content protected by copyright
Online Bookings
- Confirmation: Online reservations require hotel confirmation
- Technical issues: Contact hotel directly if website booking problems occur
- Rate accuracy: Rates subject to availability and confirmation
Privacy and Data Protection
Information Collection
- Guest data: Personal information collected for registration and service delivery
- Website data: Usage information collected to improve website experience
- Security: Appropriate measures taken to protect personal information
- Third parties: Limited sharing only with service providers and as required by law
Full details available in our Privacy Policy.
Modifications and Updates
Changes to Terms
- Updates: These terms may be updated to reflect changes in operations or law
- Notification: Changes posted on website with updated effective date
- Existing bookings: Changes generally don’t affect confirmed reservations
Service Changes
- Facility updates: Hotel may modify or upgrade facilities with advance notice
- Service adjustments: Operating hours and services may change seasonally
- Pricing: Room rates and service fees subject to change
Dispute Resolution
Problem Resolution
First step: Contact hotel management directly
- Phone: +233 (0) 302 229758
- Email: reservations@sunlodgehotel.com
- In person: Front desk or management office
Formal Disputes
- Governing law: Disputes governed by Ghana law
- Jurisdiction: Courts of Ghana have jurisdiction over legal disputes
- Alternative resolution: Mediation encouraged before formal legal action
Contact Information
General Inquiries
Sun Lodge Hotel
76 Shimantso Street, Saxel Estates
Tesano, Accra, Ghana
P.O. Box AN6909, Accra-North, Ghana
Phone: +233 (0) 302 229758
Mobile: +233 (0) 501 419002
Email: reservations@sunlodgehotel.com
Website: https://sunlodgehotel.com
Business Hours
- Front desk: 24 hours daily
- Management: Monday-Friday, 8:00 AM – 6:00 PM
- Reservations: Daily, 7:00 AM – 10:00 PM
By proceeding with your reservation or stay, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
